Professional, engaging, ready to use resources. PowerPoints, Worksheets, Crosswords
I have a varied background working in both education and the corporate world. I've held management roles, teaching roles and entrepreneurial ventures. I've been involved in adult education for the past two decades. My teaching areas are computing and workplace communication skills. I also have my CELTA and have experience teaching English as a second language. I love creating resources for all of the above.
Professional, engaging, ready to use resources. PowerPoints, Worksheets, Crosswords
I have a varied background working in both education and the corporate world. I've held management roles, teaching roles and entrepreneurial ventures. I've been involved in adult education for the past two decades. My teaching areas are computing and workplace communication skills. I also have my CELTA and have experience teaching English as a second language. I love creating resources for all of the above.
Looking for an engaging and informative activity to teach mindset to your high / middle school students? This comprehensive and engaging resource is designed to support educators in promoting a positive mindset among students. The Reading Passage topic is Reactive vs. Proactive Mindset: Shaping your Future.
What you get:
A digital PDF file for students that can be typed directly onto. This can also be printed out if you don’t want to use it digitally. Also a pdf for the teacher that contains answers and instructions.
**Within the Student file is:
**
a) A Mindset Reading Passage
b) A True / False Worksheet to be filled out
c) Comprehension questions worksheet to be filled out.
Within the Teacher file is:
a) A Mindset Reading Passage
b) Answer Sheet for the True / False Questions
c) Answer Sheet for Comprehension Questions
d) Teacher Instructions and optional activities page
This resource pack includes a thoughtfully crafted reading passage focused on the importance of mindset for teenagers. The one-page article provides relevant information and encourages students to prioritize their mindset so that they have a successful career and future.
But that’s not all! The resource pack goes beyond the reading passage by offering a range of activities to foster meaningful class discussions, personal reflections, and creative expression. From group discussions and case studies to creating infographics, this pack provides a variety of interactive and thought-provoking activities that will keep students engaged and informed.
Each activity is designed to develop critical thinking skills, empathy, and self-awareness while promoting a safe and supportive classroom environment. Students will have the opportunity to reflect on their own experiences, engage in collaborative learning, and explore strategies for maintaining a positive mindset.
By incorporating this resource pack into your curriculum, you’ll equip your students with essential knowledge and skills to improve their mindset, which leads to a better future.
If you have any questions about this resource please contact me at resourcecreator1@gmail.com.
This Customer Service bundle includes Phone Etiquette, Complaint Resolution and general customer service skills that are important for the workplace.
This product is fully editable and is provided in the following formats: PowerPoint, word and pdf. It contains, PowerPoint presentations, teacher notes, paper based quiz, roleplay cards and message pad template.
Topics Included:
Customer Service Definition
Poor vs Exceptional Service
Why Exceptional Service is Important
Practical Tips to Provide an Exceptional Customer Service Experience
Scenario based role play activities – good and bad examples from You tube clips
The 7 P’s of Call Handling Excellence
Polite phrases to use within your telephone conversations
Telephone Etiquette Quiz
Roleplay Activities
Customer Complaints resolution (TACTICS)
This resource contains a lesson plan and all materials necessary to conduct the training session. Just print out what you need and go! It is supplied in word and pdf format so that you can edit it if necessary for your audience.
It has a warm up that gets learners thinking about job interview skills with a series of questions that they discuss in pairs. There is a handout for them to record their answers.
The lesson runs them through two role plays for conducting interviews. Job descriptions and roles are provided. The first is done in pairs and the second is done in groups for a panel interview. Interviews are carried out and the best fit candidate is selected by learners.
** Leave a review for this resource and receive one free resource of your choice from my shop.
Communications, Workplace, ESOL and Computing Resources
https://www.tes.com/teaching-resources/shop/Resource_Creator
Lesson Starter / Warmup
Start the lesson with a fun dice game focussing on Personal Protective Equipment.
Move on to a mix and match group activity exploring common words taken from H&S Policies .
Then use the interactive digital challenge with questions to uncover an image. (competitive and fun for pairs and teams).
Ensure learners know about the forms to use in the workplace and when to use them with the Workplace Incident / Accident / Near Miss lesson and the Template to be filled in when an incident occurs.
Finish off with a fun crossword puzzle that reinforces the same words learnt previously.
Lots of room for discussion in these topics.
All accidents / incidents in the workplace need to be reported and recorded. This is a typical template that can be used for this purpose. Learners should be able to fill out this form and understand the terminology associated with this.
Working with easy software to create brochures, logos, social media publications. Save yourself money on expensive designers and learn how to do your own marketing.
Let your students get innovative with key subject areas and projects using fun tools.
Step by Step guides on Microsoft Publisher and Canva.
Canva is an excellent, free, design tool that can save you time and money. It makes sense to use this instead of paying for expensive designers. This resource comes in PPT form and a pdf. The PPT is 27 slides.
This training PowerPoint and PDF is a basic step by step guide to get you started. A Facebook post is created for the purposes of an example, however, the skills learnt can be applied to other promotional documents such as Covers, brochures, posters, instagram posts, twitter posts, etc.
You can use Canva to market your store, and / or use it as a class lesson. Students / learners can create posters, design promotional material on a topic of your choice, etc.
Topics covered in Step by Step, graphic format:
Signing up and Logging on to Canva
Creating a Social Media Post
Layout Choices
Using the Objects Toolbar
Inserting and Changing Text
Moving and Rotating Text Placeholders
Finishing off with Frames
Sharing your Design
Also available:
https://www.tes.com/teaching-resource/canva-how-to-create-a-logo-with-a-transparent-background-11767063
Communications, Workplace, ESOL and Computing Resources
When planning a project at work or school, it's important to get team members prepared for their roles, tasks and responsibilities within the team.
The resources contained in the bundle are all you need to help you accomplish this. The three that I would start with are:
Identifying your Values - choose values as a group
Workplace issues: Brainstorm, problem Solve and Create Smart goals
Team collaboration - important for all to understand how teams work.
These resources are tried and tested in the workplace by my learners with amazing results for project outcomes.
These templates are quick and easy for you to use and fully editable. Suitable for small / medium size businesses and sole traders.
Includes:
Project Templates in Powerpoint
Training Proposal Template
Meeting and Agenda Templates
Marketing plan Template
Computer Training Needs Analysis forms
This bundle contains:
A comprehensive PowerPoint presentation covering interview skills
A cover letter template to use when applying for a job
Two CV templates to use when applying for a job
This 46 slide presentation is a complete lesson that shows learners how to conduct themselves, prepare for and complete a job interview. It addresses questions that will arise during an interview and suggested responses. It is interactive in that there are tasks for learners to complete in pairs and groups. The lesson concludes with mock interview practice by participants.
It is provided in a ppt editable version and a pdf.
Topics Covered:
Sharing Experiences
Types of Interviews
Stages of an effective interview
The PAR technique
Body Language
Three most feared Questions
Practice a Mock Interview
** Leave a review for this resource and receive one free resource of your choice from my shop.
Communications, Workplace, ESOL and Computing Resources
This resource contains 3 templates. One for responding to a job vacancy and two CV templates. The two CV templates are for you to fill out with your own information. The structure and format have been provided, all you have to do is input the relevant details.
The cover letter is proven and tested. All that use it have got the interview.
Remember, when applying for a job, ensure that you customise the letter to suit the advertisement / job description.
A marketing plan is an essential document for a business to have. This resource provides a template for you or your team to work through to put together a workable plan with key objectives and actions to take. It could also be used for a project based task for schools.
"If you fail to plan, you are planning to fail." Benjamin Franklin.
It has been provided in a pdf and word document so that you can type in and edit as required.
This resource contains two CV templates that you can fill in with your own information. The CV's are formatted and have space for you to type in your specific information. There are prompts to help you with this.
They are standard CV's and it will generally be up to personal preference as to which one you will choose to use.
It would be useful to have basic word skills to work with the documents. Delete any information not required by selecting and using the Delete key. Remember a hard page break is Ctrl Enter. Use this instead of just continually using the enter key as this can muck up formatting.
An elevator speech can be used to introduce yourself, talk about your company, network or pitch an idea. Everyone should have an elevator speech for different situations. It allows you to clearly and concisely get your message across so that others understand you and your intentions.
This presentation focuses on using an Elevator Speech in a workplace environment. By the end of the presentation learners will have created and practiced their own elevator speech.
Learning Objectives:
- Understand what an elevator speech is.
- Understand why you need to have an elevator speech.
- Learn how to prepare an elevator speech.
- Learn how to deliver an elevator speech.
This resource contains step by step instructions with screen shots to show how to convert a pdf file to a google document, so that it can be edited. Two methods are outlined. Method one converts directly from Drive and Method 2 involves downloading a google conversion app.
The steps are not difficult, but the benefits and time saving of this feature is worthwhile.
Note that this does not enable a perfect conversion. It won't work well with large documents that contain a lot of diagrams, tables, or graphics.
This bundle contains forms and templates for use in the Workplace.
Microsoft Word - how to create a fillable form that can then be emailed to others to complete.
Ipad App Criteria form to make decisions on appropriate apps for childcare / primary
Training Needs Analysis forms to see what skill level learners are at prior to training.
Writing a standard operating procedure to perfect workplace instructions
Cover letter template for job applications
CV templates for job applications - fill out and go!
Ready to go resource that has a 30 slide presentation with matching worksheets and activities. This resource is tried and tested in the workplace training environment. Learners enjoy the activities and get a lot out of it. File formats include Word, pdf and PP for editing if required.
**PowerPoint Presentation Content: **
Customer Service Definition
Poor vs Exceptional Service
Why Exceptional Service is Important
Practical Tips to Provide an Exceptional Customer Service Experience
Scenario based role play activities – good and bad examples from You tube clips
Communications, Workplace, ESOL and Computing Resources
This resource is an interactive PowerPoint presentation (30 slides) that focuses on Customer Service Skills in the workplace. It is a ready to teach package. Also included is a teachers / facilitators document with notes next to slides that has answers and suggested activities while working through the presentation. It is provided in both pdf , ppt, and word format for editing if required.
The lesson contains the following topics:
Customer Service Definition
Poor vs Exceptional Service
Why Exceptional Service is Important
Practical Tips to Provide an Exceptional Customer Service Experience
Scenario based role play activities – good and bad examples from You tube clips
** Leave a review for this resource and receive one free resource of your choice from my shop.
Communications, Workplace, ESOL and Computing Resources
This bundle has some great activities for introducing customer service skills to learners. It includes:
- 30 Slide Customer Service Powerpoint
- Customer Service Skills Worksheets and Activities
- Telephone etiquette Roleplay cards with message template
- Complaint resolution using the TACTICS method
Files have been provided in both pdf and editable versions.
